All support topics

Which model fits your pet?

Two short questionnaires — one for fountains, one for feeders. Answer three questions and you get one recommendation, with the reason why.

Dogs and catsUnder a minute30 days to change your mind
Water fountains

Find your fountain

Three models. The real question is not which is best, but where your pet drinks and whether you want an app.

Is there a power socket where your pet drinks?
Who is going to drink from it?
Do you want an app?
Automatic feeders

Find your feeder

All three feed on schedule without Wi-Fi and all three hold backup batteries. Size and extras are what differ.

Who is eating?
How often do you want to refill it?
Do you want to see your pet while you are out?
FurVac

Which grooming head does your pet need?

The FurVac itself is one device — the choice is which attachments you put on it. That question has its own tool, built around coat type.

Attachment finder

Two questions about your pet's coat and you get the heads that suit it, with the reason for each.

Open the attachment finder →
FAQ

Still not sure?

I still cannot choose between two models

Message us with how many pets you have, whether there is a socket where they eat or drink, and how often you want to refill. We will tell you which one we would take, and we will tell you if the cheaper one is the better fit.

Can I use one fountain for two cats?

Yes. Two cats on a 4 litre tank is comfortable. On the 2,5 litre AquaPaw it works, you will just refill more often. What matters more than the tank is the position — two cats often prefer two drinking spots in different rooms.

Does the feeder work for a dog and a cat together?

One feeder serves one bowl, so if they eat different food or different amounts you need two. If they share the same kibble and you are happy for them to share a bowl, one is enough.

What if I pick the wrong one?

You have 30 days. Return shipping is free and you do not need an account — it runs through our return portal. Unused and in the original packaging is the only condition.

Is the more expensive one always better?

No. The FlowMate Pro has no app and that is exactly why some people prefer it. The ChromeFeeder has no camera and that is the point of it. Pick the one that matches how you live, not the one with the longest spec list.

Still stuck?

Talk to us

Tell us about your pet and your home, and we will tell you honestly which one we would pick — including when the cheaper model is the better fit.

Monday to Friday, 9:00-18:00 CET. We answer most messages the same day.