Shipping & delivery
When your order leaves, how long it takes, what it costs and what to do when a parcel goes missing.
Costs and delivery times
We ship from Ghent, Belgium. Delivery times count working days from the moment your parcel is handed over to the carrier.
| Country | Delivery time | Shipping cost |
|---|---|---|
| Belgium | 1-2 working days | Free over €20 Below €20: calculated at checkout |
| Netherlands | 1-2 working days | Free over €20 Below €20: calculated at checkout |
| France | 2-4 working days | €7,50 |
| Luxembourg | 2-4 working days | €7,76 |
Somewhere else in the EU? We can usually arrange it. Message us with your address and we will tell you what it would cost before you order.
What happens after you press buy
Order confirmation, straight away
An email with your order number lands within a minute. Keep it — that number is what we need for any question about your parcel.
Packed and handed over
Order before 16:00 on a working day and it leaves the same day. After that, the next working day.
Tracking link by email
Sent the moment the carrier takes it. From then on you can follow the parcel yourself.
Delivered
Not home? The carrier leaves it with a neighbour or at a pickup point, and tells you where in the tracking.
Following your parcel
No tracking email yet
It only goes out once the parcel is scanned by the carrier, which can be a few hours after you get the order confirmation. Check spam before you worry.
Tracking is not updating
Give it three working days. Carriers often scan a parcel in and then not again until it reaches the delivery depot.
It says delivered but nothing arrived
Check with your neighbours and look for a card. If it is still missing after a day, message us with your order number and we will open a case with the carrier.
You need it by a specific date
Tell us before you order. We cannot promise what the carrier does, but we can tell you honestly whether it is realistic.
Questions about shipping
When will my order be dispatched?
Orders placed before 16:00 on a working day leave the same day. After 16:00, or at the weekend, they go out on the next working day.
Where is my tracking link?
It is emailed to you the moment your parcel is handed over to the carrier. Check your spam folder if it has not arrived by the next morning — tracking emails end up there more often than you would think.
My tracking has not moved in two days
That usually means the carrier scanned it in but has not scanned it again yet, which is common over a weekend or a public holiday. If nothing has changed after three working days, message us with your order number and we will chase it.
Can I change my delivery address after ordering?
If the parcel has not shipped yet, yes — message us straight away with your order number. Once it is with the carrier we cannot change it, but you can usually redirect it yourself through the carrier's own tracking page.
My parcel arrived damaged
Take a photo of the box and of the product before you unpack any further, and send it to us the same day. We will send a replacement, and you will not be out of pocket.
Part of my order is missing
Larger orders are sometimes split across two parcels that arrive a day apart. Check your tracking emails first — if there is only one and something is genuinely missing, message us with your order number and we will sort it.
Do you ship outside these countries?
Not as standard, but ask us. If you are elsewhere in the EU, message us with your address and we will tell you what it would cost.
Talk to us
Question about a parcel? Have your order number ready and we will look it up right away.
