Contact us
A real person reads every message, usually the same working day. No ticket numbers, no chatbot.
Three ways, all of them go to us
Not to a call centre. The same small team that packs your order answers the messages.
info@smartpaw.be
Best for anything with photos or an order number.
+32 469 62 70 04
Fastest for a quick question or a photo of something that is not working.
Phone
+32 469 62 70 04
Monday to Friday, 9:00 to 18:00 CET.
When you will hear back
Most messages get an answer the same working day, and everything within 24 hours on weekdays. Write to us at the weekend and you will hear from us on Monday morning.
Always include your order number if it is about an order. It is the difference between an answer in one message and an answer in three.
You might not need to write at all
These four cover most of what reaches our inbox, and they answer instantly.
My FurVac has lost suction
Almost always the filter. Three steps and five minutes at the tap.
Fix it âWill my feeder work without Wi-Fi?
Yes. The schedule lives in the feeder, and backup batteries cover a power cut.
Read why âMy fountain is noisy or stopped
Low water or a dirty pump, nearly every time. Both are quick fixes.
Sort it out âI want to return something
Order number and email, and you have a free return label in three clicks.
Open the portal âSend us a message
Fill this in and it lands in the same inbox as an email. Add your order number if it is about an order.
Company details
| SmartPaw | Handelsdokkaai 9/401 9000 Ghent Belgium |
| info@smartpaw.be | |
| Phone | +32 469 62 70 04 |
| Hours | Monday to Friday, 9:00-18:00 CET |
Our warehouse address is not a shop â please do not send returns there. Use the return portal, which gives you the right label.
Something urgent?
WhatsApp reaches us fastest, and you can send a photo or a short video straight away. That usually solves it in one message.
Message us on WhatsApp
