SmartPaw

Innovative pet products

Real reviews

This is what FurVac owners say

Independently collected on Trustpilot, unfiltered. You could be next.

4.5 sterren op Trustpilot
Excellent

Shop by category

Fountains

Filtered waterfountains for your pet Shop now

Feeders

Automatic feeders, never miss a meal Shop now

FurVac

The Best hair vacuum for pets Shop now

Accesoires

Filters and more Shop now

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📩 Orders & Shipping

Where do you ship to?

We currently ship within Belgium, the Netherlands, France, and Germany. If your country isn’t listed, feel free to contact us.

How long does shipping take?

Orders are processed within 24 hours on business days. Delivery times vary per region:

  • Belgium & Netherlands: 1–2 working days
  • France & Germany: 2–4 working days

How much is the shipping cost?

Shipping is free for orders above €20. Below that amount, a flat shipping fee is applied depending on your location.

Can I track my order?

Yes! As soon as your order ships, you’ll receive a tracking link via email.

🔄 Returns & Warranty

Can I return a product?

Absolutely. We offer a 30-day return policy. To be eligible, items must be unused and in their original packaging.

To start a return, please log in to your account on our website and submit a return request via your order history. Once approved, you'll receive further instructions by email.

Is there a warranty on your products?

Yes. All our products come with a 1-year warranty against manufacturing defects. If there’s an issue, contact us and we’ll make it right.

🛍 Products

How quiet are your water fountains?

Very quiet — under 23 dB. You’ll barely hear them running, even at night.

How often should I replace the filters?

We recommend replacing the filters every 30 days for optimal water quality. Refill packs are available in our store.

What makes the Furvac different from other pet vacuums?

Furvac is specifically designed for pet hair, with gentle suction and anti-tangle tech. It works great on furniture, carpets, and even directly on your pet.

📞 Customer Support

How can I contact Smartpaw?

Email: info@smartpaw.be

WhatsApp: Chat via WhatsApp

Response time: within 24 hours (Mon–Fri)