Where do you ship to?
We currently ship within Belgium, the Netherlands, France, and Germany. If your country isn’t listed, feel free to contact us.
How long does shipping take?
Orders are processed within 24 hours on business days. Delivery times vary per region:
- Belgium & Netherlands: 1–2 working days
- France & Germany: 2–4 working days
How much is the shipping cost?
Shipping is free for orders above €20. Below that amount, a flat shipping fee is applied depending on your location.
Can I track my order?
Yes! As soon as your order ships, you’ll receive a tracking link via email.
Can I return a product?
Absolutely. We offer a 30-day return policy. To be eligible, items must be unused and in their original packaging.
To start a return, please log in to your account on our website and submit a return request via your order history. Once approved, you'll receive further instructions by email.
Is there a warranty on your products?
Yes. All our products come with a 1-year warranty against manufacturing defects. If there’s an issue, contact us and we’ll make it right.
How quiet are your water fountains?
Very quiet — under 23 dB. You’ll barely hear them running, even at night.
How often should I replace the filters?
We recommend replacing the filters every 30 days for optimal water quality. Refill packs are available in our store.
What makes the Furvac different from other pet vacuums?
Furvac is specifically designed for pet hair, with gentle suction and anti-tangle tech. It works great on furniture, carpets, and even directly on your pet.
What is the Smartpaw Behavior Scan?
It’s a free tool that helps you understand your pet’s personality and behavioral traits. Based on your answers, we generate a detailed profile with tips.
How do I get the results?
After completing the scan, we email you a personalized PDF report with insights and recommendations.
Is it scientifically based?
Yes! The scan is based on validated dog personality models (DPQ) and interpreted by animal behavior specialists
How does the affiliate program work?
Join for free, share your link, and earn commission for every sale made through it. Perfect for pet bloggers, trainers, and influencers.
Where do I sign up?
You can join via smartpaw.be/pages/affiliate-programor contact us directly.
What payment methods do you accept?
We accept Visa, MasterCard, Bancontact, PayPal, and Klarna. All payments are 100% secure.
Is your website safe?
Yes. Our entire store uses SSL encryption and is fully GDPR-compliant.
How can I contact Smartpaw?
Do you offer discounts or promotions?
Yes — subscribe to our newsletter for updates and exclusive deals.
Can I read tips on pet care?
Definitely. Check out our blog for guides, tips, and product comparisons.
I’m not sure what to buy. Can you help?
Of course! Just contact us and we’ll guide you to the right product for your pet’s needs.
