We ship within Belgium, the Netherlands, France and Luxembourg. If your country isn't listed, send us a message and we will see what is possible.

Orders placed on a working day leave our stock within 24 hours.

• Belgium and the Netherlands: 1–2 working days
• France and Luxembourg: 2–4 working days

Shipping is free on orders above €20. Below that, a flat fee applies depending on your country. You see the exact amount at checkout before you pay.

Yes. As soon as your parcel leaves our stock you get a tracking link by email.

Yes, within 30 days. The item has to be unused and in its original packaging.

Start it yourself in our return portal — no account needed and nothing to print up front. Once the return is approved you receive a free return label by email.

Every SmartPaw product carries the statutory 2-year warranty under Belgian and EU consumer law, covering manufacturing and material defects.

Consumable parts such as filters and desiccant bags wear out with use and fall outside the warranty. Something wrong? Mail info@smartpaw.be and we will make it right.

Under 23 dB. You will barely hear them running, even in a quiet bedroom at night.

Every two to three weeks on average. How fast it clogs depends on how much your pet drinks and whether they come in from outside — a muddy dog gets through filters faster than an indoor cat. Refill packs sized for your model are in the shop.

One. The HEPA filter sits underneath the dust container. Pull it out, rinse it under the tap, and let it dry completely — bone dry — before putting it back. Replace it when it stays grey after washing; how often depends on how much you use it.

It is built for pet hair, not for floors. Gentle suction, anti-tangle blades, and six attachments so you can brush, clip and de-shed while the hair goes straight into the container instead of onto your couch.

A free tool that maps your pet's personality and behavioural traits. Based on your answers we build a profile with practical tips.

You receive a personalised PDF report by email right after finishing the scan.

It builds on validated dog personality models (DPQ) and the results are interpreted by animal behaviour specialists.

Join for free, share your personal link, and earn commission on every sale through it. It works well for pet bloggers, trainers and creators.

On our affiliate page, or just message us and we will set you up.

Bancontact, iDEAL, Visa, Mastercard, Maestro, PayPal, Apple Pay, Shop Pay and Klarna. Everything runs through Shopify's secure checkout. Our ordering and payment page explains what each one means.

The whole store runs over SSL and we are GDPR-compliant. We never see or store your card details — the payment provider handles that.

WhatsApp: +32 469 62 70 04 — fastest.

Email: info@smartpaw.be

We answer within 24 hours, Monday to Friday.

Dutch, French and English. Write in whichever you prefer.

Now and then. Subscribe to the newsletter and you hear about them first.

On our blog: guides, care tips and honest product comparisons, sorted by cats, dogs, health and food.

Yes. Use our model finder, or send us a message describing your pet and your home and we will point you to the right one.