Smart pet gear, with a face behind it
SmartPaw was started in October 2024 by two Belgians who got tired of buying nameless pet gadgets from marketplace listings. We keep the range small, we use everything ourselves, and we answer when you write.
The smart pet market had no brands in it
Search for an automatic feeder or a water fountain and you get a wall of near-identical listings. Different logo, same box. Nobody to call when the app refuses to pair, a warranty that means nothing, and a return address on the other side of the world.
We thought pet owners deserved the opposite of that. So in October 2024 we started SmartPaw: a Belgian brand with a small, curated range instead of an endless catalogue. Everything we sell runs in our own homes first, with our own animals. If it doesn't survive that, it doesn't get listed.
And we put our own faces to it. That's us in the videos, and that's us replying on WhatsApp. It is harder than hiding behind a webshop — that's rather the point.
Three things we refuse to compromise on
Every choice we make in the shop comes back to one of these.
Curated, not endless
Four product lines, carefully chosen. We would rather explain one good option than list fifty mediocre ones.
Function before features
A fountain that stays under 23 dB beats one with an app you will open twice. We test for daily life, not for the spec sheet.
Reachable, actually
WhatsApp, email or phone. A real person in Ghent, usually the same day.
Who you are actually buying from
No call centre, no reseller. Two founders in Ghent who pick the products, pack the boxes and answer the messages.
Kaydee
Handles the brand, the videos and most of the WhatsApp replies.
Henri
Sources the products, runs the stock and makes sure the website is easy to understand.
What you get, every single order
Written down here so you can hold us to it.
2-year warranty
Every product carries the 2-year statutory warranty. Something wrong? We make it right.
Shipped from Belgium
Orders on working days leave within 24 hours. Delivered in 1–2 working days in Belgium and the Netherlands.
Support in three languages
Dutch, French and English, Monday to Friday 9:00–18:00. WhatsApp is the fastest.
Returns without a story
Changed your mind? Start it yourself in our online return portal.
Share your SmartPaw moments
Follow us on Instagram for new videos, tips and a look behind the scenes. Got a fun photo or video of your pet with a SmartPaw product? Tag us, we love seeing them.
Follow us on Instagram- 1Follow @smartpaw.be on Instagram
- 2Post a photo or video of your pet with your SmartPaw and tag @smartpaw.be
- 3We look at every one and share our favourites in our stories
Have a look around
Our fountains, feeders and the FurVac are built to save you time and keep your pet happier.
Visit the shopTalk to us
