Fast Shipping & Easy Returns
Fast shipping
At SmartPaw, we want to get your order to you as quickly as possible. Shipping is free from €50.
We ship to Belgium, the Netherlands, France and Luxembourg. Shipping is free from €50.
Shipping CostsShipping costs? Free from €50. Below that a flat fee applies depending on your country. You see the exact amount at checkout.
Shipping MethodsFor orders in:
- Belgium: We partner with Bpost for reliable and fast delivery.
- The Netherlands: We use PostNL to ensure smooth delivery.
If you place your order before 4:00 PM, we’ll process and ship it the same day, so you can receive your package as quickly as possible.
Delivery Time- Belgium: Order before 4:00 PM and your order will be delivered the next day—guaranteed.
- The Netherlands: Delivery typically takes 1 to 2 days.
30-day return policy
At SmartPaw, we want you and your pet to be completely satisfied with our products. If something isn’t right, we’re here to assist you with a simple return process.
- Returns can be requested within 30 days of receiving your order.
- The product must be in its original condition, unused, and in the original packaging.
- We do not accept returns for products that have been damaged through use, unless there is a manufacturing defect.
To start a return, visit our return portal at the bottom of this page. Enter your email address, order number, and details of what you purchased. Follow the simple steps to initiate your free return and receive a prepaid shipping label.
Return Shipping CostsReturn shipping costs are currently the responsibility of the customer, unless the product is defective or incorrectly shipped.
Refund Process- Once we receive and inspect your return, you will receive a confirmation.
- Refunds will be processed within 7 business days via the original payment method used.
If you received a defective or incorrect product, please contact us within 7 days of receiving your order. We will either send you a replacement or issue a refund as soon as possible.
