The law already gives you two years
Every new product you buy in Belgium comes with two years of legal warranty. You have that whether you add this or not, and nothing here takes it away.
Third Year of Warranty
One extra year of cover, on top of the legal two
€15,00
Third Year of Warranty
€15,00
How this cover works
Three years of cover instead of the two the law gives you.
This is what carries you through year three
Your cover runs three years instead of two. If the device fails in that third year through a manufacturing or material fault, we repair it or replace it.
If something goes wrong
- Mail us with your order number Write to support@smartpaw.be and tell us what stopped working. No form, no phone queue.
- Send a short photo or video We need to see the fault first. One message is usually enough and we answer within one working day.
- We pay the postage both ways You get a return label from us, and we cover the shipping of the repaired or new device back to you.
Your order confirmation is your proof
There is no card to keep and nothing to register. We look you up by order number.
The limits, said plainly
This runs from month 25 to month 36 after delivery — one year on top of the two the law gives you. It applies to the device bought in the same order and to the original buyer. We choose between repairing it, replacing it with the same model, or replacing it with an equivalent one if the model is gone. Normal wear, consumables such as filters, seals and batteries, drop damage, water on the electronics, the wrong power supply, your own repair attempts and professional use are not covered.
The full terms
Your warranty on this device runs for three years instead of two. If it fails in the third year through a manufacturing or material fault, we repair it or replace it.
This comes on top of your legal rights and does not limit them. In Belgium you always have two years of legal warranty on a new product. This cover starts after those two years.
What is covered
- Month 25 up to and including month 36 after delivery — one extra year on top of the two legal years.
- Manufacturing and material faults in the device bought in the same order.
- We choose between repair, replacement with the same model, or replacement with an equivalent model if yours is no longer made.
- We pay the return label and the shipping of the repaired or new device.
What is not covered
- Normal wear, and consumable parts such as filters, seals and batteries.
- Damage from dropping, water on the electronics, the wrong power supply, or your own repair attempts.
- Professional or commercial use.
Good to know
- Valid for the original buyer and the device from the same order. Not transferable.
- Keep your order confirmation — that is your proof.
Questions people ask
Why pay for this when I already have two years by law?
Because this covers what the law does not: month 25 to month 36. In the first two years you are already protected, and we would rather say that out loud than sell you something you already have.
Do I get a repair or a new one?
Whichever makes sense. Most faults are a repair; if repairing is not worth it you get the same model back, or an equivalent one if it is no longer made.
Are the filters covered too?
No. Filters, seals and batteries wear out with use, so they count as consumables rather than faults.
Can I pass it on if I sell the device?
No. It stays with the original buyer and the device from that same order.
