The law already gives you two years
Every new product you buy in Belgium comes with two years of legal warranty. You have that whether you add this or not, and nothing here takes it away.
Lifetime FurVac Warranty
Get a new device if your FurVac ever breaks
€30,00
Lifetime FurVac Warranty
€30,00
How this cover works
If your FurVac ever breaks, you get a new one. Even in year ten.
This is what carries you past those two years
Year three, year four, year ten. If your FurVac ever fails through a manufacturing or material fault, we replace it with a new one.
If something goes wrong
- Mail us with your order number Write to support@smartpaw.be and tell us what stopped working. No form, no phone queue.
- Send a short photo or video We need to see the fault before we ship. One message is usually enough and we answer within one working day.
- Send the device back, we send a new one You pay the return shipping; the replacement FurVac itself and its shipping are free.
Your order confirmation is your proof
There is no card to keep and nothing to register. We look you up by order number.
The limits, said plainly
One replacement per customer. Once it has been used, this cover is spent, and the new device carries the normal legal warranty. It is for private household use only — not for grooming salons, kennels, veterinary practices or breeders. Attachments, brushes, combs and filters are consumables and are not covered, and neither is damage from dropping, water, your own repair attempts, running the vacuum without a filter, or a blockage that normal maintenance would clear.
The full terms
If your FurVac ever fails through a manufacturing or material fault, we replace it with a new one. Even after ten years.
This comes on top of your legal rights and does not limit them. In Belgium you always have two years of legal warranty on a new product. This cover is what carries you beyond those two years — year three, year four, year ten.
How it works
- One replacement per customer. Once the replacement has been used, this cover is spent. The new device carries the normal legal warranty, not a new lifetime cover.
- You send the faulty device back at your own cost; we ship the new one free of charge. Without receiving the faulty device we cannot replace it.
- If the model is no longer made, we replace it with its successor or an equivalent device from our range.
- “For life” means: for as long as you use the device as a private household, with no end date — limited to that one replacement.
What is not covered
- Attachments, brushes, combs and filters. Those are consumables.
- Damage from dropping or water, your own repair attempts, and running the vacuum without a filter.
- A blockage that normal maintenance would clear.
- Professional or commercial use — grooming salons, kennels, veterinary practices and breeders are not covered.
Good to know
- Valid for the original buyer and the FurVac from the same order. Not transferable if you sell or give the device away.
- Keep your order confirmation — that is your proof.
- We may ask for a short photo or video of the fault before we ship.
Questions people ask
Why pay for this when I already have two years by law?
Because this covers what the law does not: year three and everything after it. In the first two years you are already protected, and we would rather say that out loud than sell you something you already have.
What does “for life” actually mean?
For as long as you use the FurVac in your own home, with no end date. It is limited to one replacement, so once we have sent you a new device the cover is used up.
What if the FurVac is no longer made?
Then you get its successor, or an equivalent device from our range. You are never left with nothing because a model was discontinued.
Can I pass it on if I sell or give away my FurVac?
No. It stays with the original buyer and the FurVac from that same order.
