The law already gives you two years
Every new product you buy in Belgium comes with two years of legal warranty. You have that whether you add this or not, and nothing here takes it away.
Lifetime Fountain Motor Replacement
One free replacement whenever needed
€12,99
Lifetime Fountain Motor Replacement
€12,99
How this cover works
If the pump of your fountain ever quits, a new one is in the post.
This is what carries you past those two years
The motor is the heart of your fountain, and the only part that can really wear out. If the pump fails we send you a new one, for as long as you use the fountain.
If something goes wrong
- Mail us with your order number Write to support@smartpaw.be and tell us what the pump is doing. No form, no phone queue.
- Send a short photo or video We need to see or hear the fault before we ship. One message is usually enough and we answer within one working day.
- We ship the new pump, free We pay the shipping. Nothing has to be sent back to us — you fit the new pump yourself in under a minute.
Your order confirmation is your proof
There is no card to keep and nothing to register. We look you up by order number.
The limits, said plainly
One replacement pump per twelve months, for the fountain bought in the same order and for the original buyer. It is for private household use only. Limescale from not cleaning the fountain, running it without a filter, drop or knock damage, and damage from any liquid other than water are not covered.
The full terms
The motor is the heart of your fountain — and the only part that can ever wear out. So we cover it. For life.
This comes on top of your legal rights and does not limit them. In Belgium you always have two years of legal warranty on a new product. This cover is what carries you beyond those two years.
What is covered
- If the pump of your fountain fails, we send you a new pump, free of charge, for as long as you use the fountain.
- Valid for the fountain bought in the same order, for the original buyer. Not transferable if you sell the fountain on.
- One replacement pump per twelve months.
- We pay the shipping of the new pump.
What is not covered
- Limescale build-up from insufficient cleaning, or running the fountain without a filter.
- Damage from dropping or knocks, or from any liquid other than water.
- Professional or commercial use.
Good to know
- Keep your order confirmation — that is your proof.
- We may ask for a short photo or video of the fault before we ship.
Questions people ask
Why pay for this when I already have two years by law?
Because this covers what the law does not: year three and everything after it. In the first two years you are already protected, and we would rather say that out loud than sell you something you already have.
Do I have to send the broken pump back?
No. Keep it or bin it — we only need to see the fault. The pump lifts out of the fountain and the new one clicks back in.
What does “for life” actually mean?
For as long as you use that fountain in your own home, with no end date, at a maximum of one replacement pump per twelve months.
Does it still count if I forgot to clean the fountain?
A pump that seizes from limescale is not covered, because that comes from maintenance rather than a fault. Rinse the pump every few weeks and keep a filter in it and you will almost certainly never need this.
